Delivery options - UK

Within the UK we offer either a standard or next working day delivery service (next working day available for mainland UK only). The following tables show the charges and delivery times for these services:

Standard Delivery

 Destination

Charge

Shipped by

Delivery time

UK (including Highlands and Islands*)

£5.00

Hermes Tracked

2-3 days

* Highlands and Islands destinations may not be available for large/heavy items where a delivery surcharge applies.

Next Working Day (mainland UK only) - order before 2PM

Charge

Shipped by

Delivery time

£9.50

Royal Mail

Next working day

Orders requiring next working day delivery should be placed before 2 PM. Orders placed after this cut-off time may still be fulfilled in time for courier collection but we cannot guarantee this. Orders placed after this cut-off time that miss the collection will be sent on the next working day.

Royal Mail delivery times shown are not guaranteed but the vast majority of shipments arrive within the times stated (excluding Sun for Royal Mail, Sat/Sun for courier and public holidays for all shipping methods).

Non-Mainland UK Postcodes

We regret that, due to courier delivery restrictions, Next Working Day delivery is not available to some UK areas. The postcodes for these areas are:

AB31, AB33-38, AB43-45, AB52-56, CA10, CA16-27, CA4-9, CA95, CA99, DG1, DG10, DG11-14, DG16, DG2-9, DL13, FK17-21, G63, G83-84, HS1-9, IV13, IV2, IV21-28, IV40-49, IV51-56, IV63, KA26-28, KW1, KW10-17, KW2-3, KW5-9, LA2, LA6, LA8, LA10-11, LA15-23, NE18-20, NE47-49, NE61-71, PA20-38, PA41-49, PA60-78, PA80, PH3-9, PH10-26, PH30-39, PH40-44, PH49-50, SA3-4,  SA19, SA31-48, SA61-73, TD9, TR21-25, TS12, YO21-22, ZE1-3, BT, IM, JE

Please enter your postcode on the basket page to see the delivery options available to your area.

Dispatch time

We aim to dispatch in-stock orders within one working day of them being placed (subject to payment authorisation).  .

If there is a problem dispatching your order we'll contact you as soon as possible to discuss your options.

Please note that we are not open on public holidays.

Shipping companies

We use Royal Mail and Hermes dependent on the size and weight of the packed order.

Hermes

Most light weight, low value items ship by Hermes on a tracked service. If the item is higher value but still low

Parcel Force

Next working day orders will ship by Parcel Force (to serviced postcodes).

Returns

We want you to be satisfied with the products you have purchased from us so if you decide you no longer want the goods for any reason you have a period of 14 working days (starting from the day after you receive them) to return them to us for a refund. Good must be un-used and in a re-saleable condition with no damage to original packaging.

To cancel an order please contact us, before returning any products, by e-mail, in writing or by telephone. Your cancellation is effective from the date you sent us the e-mail, posted the letter, or telephoned us. Our contact details are:

Unit 19 Worcester Trade Park, Sherriff Street, Worcester WR4 9AB UK, 01905 28694, sales@redelectricaldistributors.co.uk

You will receive a full refund of the price you paid for the products (you are only liable for any diminished value of the goods resulting from the handling other than that which is necessary to establish the nature, characteristics and functioning of the goods).

Where applicable, delivery charges will be refunded up to the cost of our standard delivery charge. We will process the refund to your credit card, debit card or Paypal account (whichever was used to pay) immediately, but in any event no later than 14 calendar days after we receive the returned goods or, if no goods were supplied, within 14 days of your notification of cancellation.

Following cancellation:

you must return the products to us within 14 days of the date you notified us of the cancellation

you will be responsible for the cost of returning the products to us (except where the products are faulty). In the rare situation where the weight of the goods means that they cannot be returned by post (above 20kg) the cost is estimated not to exceed £50.

we recommend that you insure the products adequately to cover the cost of theft or loss in transit.

When returning items to us we recommend using a tracked and insured service such as Royal Mail Special Delivery. We cannot refund the cost of returning any goods to us unless the return is due to a faulty or damaged item, in which case we will reimburse you the postage cost. Full details of your rights under the Consumer Contracts Regulations 2013 can be found in our Terms & Conditions. Our returns address is Red Electrical Distributors Ltd, Unit 19 Worcester Trade Park, Sherriff Street, Worcester WR4 9AB UK

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